Most of the products on our website may be purchased free of VAT (Zero rated) provided the person who is using the products meets the eligibility requirements described below. For this reason the prices displayed on each product exclude VAT.
To qualify for Zero rate VAT the person the product is being purchased for must have a chronic (long lasting) disabling condition or illness. They do not need to be registered disabled.
The product being purchased must also qualify Zero rate. The majority of the products on this web site do qualify including scooters, wheelchairs, lift recline chairs and many others.
A few products do not qualify but this is stated in the product details and standard rate VAT will be applied at check out
What do I need to do to claim VAT at Zero rate?
If you are purchasing from our web site you will be asked to complete a few details on a form when you “check out”, including a declaration of your illness or condition. It’s simple and quick and we will check it for you when we receive your order.
If you visit one of our showrooms or we visit you, we will provide a similar form, help you to complete the brief details and ask you to sign the same declaration. Again its simple, quick and we will help.
More questions about VAT exemption?
We are happy to answer any questions you may have. Please call us on 0114 2293388 or email on
Full details of HM Revenue & Customs VAT relief guidelines can be found at www.hmrc.gov.uk search on public notice 701/7
Registered in England No: 766793 | Address:
1 Orgreave Way, Sheffield, S13 9LS | Please note for training and quality purposes some of our telephone calls are recorded
View our Terms and Conditions