BHTA - British Healthcare Trades Association.

...enhancing standards and meeting the changing needs of the healthcare and assistive technologies industry...

BHTA British Healthcare Trades Association

Clark and Partners is a member of the BHTA. BHTA stands for the British Healthcare trade Association, which is an organisation which dates back to 1917, and it is now the largest trade body in the healthcare field in Britain and represents over 380 companies. At the heart of the association is the code of practice, which effectively sets out the standards that all members must meet to demonstrate best practice within their business.

This Code of practice is recognised as the UK industry standard and means that member companies must trade both ethically and professionally. This promise of ethical and professional conduct will be of benefit to anyone who deals with Clark and Partners.

Visit the BHTA for more information

BHTA Code of Practice

Every member must adhere to a strict Code of Practice which sets out what is expected from a member company.

BHTA has achieved stage one approval from the Office of Fair Trading (OFT) for the Code, under the Consumer Codes Approval Scheme. By completing Stage One, the BHTA has satisfied the OFT that its consumer code of practice promotes and safeguards consumer interests beyond the minimum requirements of consumer law. Key features and benefits of BHTA's code are:

* protection of prepayments or deposits paid by consumers in the event that a BHTA member is unable to meet a promise to deliver goods or services;

* an independent redress scheme (arbitration, free to consumers);

* independent disciplinary procedures with a range of sanctions, including warnings and ultimately termination of membership, to deal with non-compliant members; and,

* comprehensive monitoring procedures including inspection visits by independent inspectors, mystery shopping exercises and a consumer satisfaction survey.

Complaints

If you are not satisfied with a product or service from a BHTA member; or you are not happy with the outcome of any complaint you have addressed to them direct, then the BHTA's complaints conciliation service will attempt to resolve the issue without having to go to court.

If conciliation attempts fail, independent adjudication (Arbitration) is available.

Anyone wishing to complain to BHTA must send details of what has occurred, in writing, with copies of any relevant paperwork. The address is:

BHTA
New Loom House
Suite 4.06
101 Back Church Lane
London E1 1LU

or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it