Last month, we advised on 7 mistakes to avoid when buying a stairlift. This included the story of a couple who had bought a stairlift online and had experienced several problems with it.
The cogs on the stairlift had deteriorated, which made a loud noise and was in danger of breaking down. The stairlift was also too short for their staircase, which meant that it was not only unsafe, but the lady who used it had to have a step stool to get off it.
After being advised by Age Concern to contact us, our team of Stairlift Specialists took out the old stairlift and fitted a brand new, made-to-measure stairlift. The couple contacted us before Christmas and within 6 weeks, they had a fully functional stairlift.
We went back to visit them to see how they were getting on with it. They said: “It’s made a huge difference to our lives. It’s brilliant; it’s quieter and it goes all the way to the floor.”
They experienced no problems with the installation and were pleased with how speedy we uninstalled the old one, and installed the new one, particularly as the new one arrived just before Christmas. Our Stairlift Specialists started the installation on the 27th December, just in time for a new stairlift for the New Year.
It has meant that the lady who uses it is able to get on and off the stairlift without the aid of her husband, who before had to lift her on and off when the old stairlift didn’t reach the bottom. They said: “If we’d known before, we would have contacted Clark & Partners in the first place. We’d advise anyone to have an assessment because, as we found, the stairlift we originally bought didn’t fit our staircase.”
If you would like to book an assessment with one of our Stairlift Specialists, call us on 0114 229 33 88 and we will arrange an appointment to suit you.
There is also more information on stairlifts here: http://clarkshop.co.uk/stairlifts