Our Clark & Partners head office regularly receive letters of appreciation regarding the customer service they have received from our staff members. On Monday morning, Trish Matthewman received a letter from one of her customers , and we thought we would share the letter with you. At Clark & Partners, we really put pride in our customer service, providing friendly, professional help and advice, so we really appreciate letters informing us how our customers found their experience with us.
Mrs A North from Sheffield quoted:
“Dear Ms. Matthewman,
I am writing to thankyou for the speedy delivery of the KIRTON GE011 comfort chair which you provided for my husband Phillip North who is in Westbourne House Nursing Home.
It is good to do business with people who are so pleasant, efficient and helpful, so thankyou again.
Have you previously purchased a product from us? We would love to hear from you regarding how you found your experience with us and how your new product has benefited you. You can leave us your feedback by calling 0114 229 33 74, or alternatively you can write to us at: Clark and Partners, 1 Orgreave Way, Sheffield, S13 9LS.
To find out more about the services and products we offer and how we can help you, please call a member of our friendly team today on 0114 229 33 88.
On the 26th and 27th November 2013, our Sales Manager, Louise Pearson attended the OT Show, accompanied by our Sales Supervisor, Debbie Chapman. The day was a huge success for both the OT Show and Clark & Partners, and our Traditional Sweet stand proved to be very popular with many OT’s and other exhibitors!
The OT Show is new for 2013, and is the only event that is completely free, offering advice and lectures to OT’s across the region. Throughout the two days, the OT’s could choose which seminars they attended and were welcomed to speak to many exhibitors including Louise and Debbie from Clark & Partners.
Louise Pearson, Sales Manager quotes: “The show was a great success, feedback from OT’s suggested everyone felt it was the best event they had attended and would definitely visit next year. Having an old fashioned sweet shop stand attracted a lot of visitors and gave many OT’s the sugar rush they needed to get through the day!
We look forward to building relationships with many of the people we were fortunate to meet on the day, and we have already booked our stand for next year.”
Debbie Chapman, Sales Supervisor quotes: “I was amazed at the amount of people who attended the show and the number of which visited our stand, our sweet stand attracted a lot of attention, nothing like some dolly mixtures to get you through the day! It was great to meet you all, we hope you enjoyed the event and we look forward to seeing you next year”
We would like to thank the OT’s who took their time to talk with us, and the OT Show for giving us the opportunity to attend. We look forward to seeing everyone again next year!
Last week, we announced the winner of our competition to win a lightweight transportation chair. On 07/11/2013, our Operational Retail Manager, Mark Shaw and one of our web sales team, Samantha Rodgers visited our winner, Irene Warburton to present her with her fantastic prize. Mrs Warburton was one of many who entered our competition by simply signing up to our news letter and was over the moon with her new wheelchair. After Mark and Samantha provided a short demonstration on how to use the chair, Mrs Warburton told Mark and Samantha , “I entered the competition for my mum, as although she is able to walk, she sometimes finds it a struggle and would benefit from something that she can be transported on for short periods of time. This chair is great, it’s easy to put up and is incredibly lightweight. I have had a look at your catalogue with my mum, and it’s just amazing what products are out there and available for those who find certain things in everyday life a struggle.”
We are sure that the transportation chair will provide Mrs Warburton and her mum with many pleasurable trips and will help out for many years to come.
If you would like any information on any of our products or to request a catalogue, please call us on 0114 229 33 74.
At Clark and Partners, customer service comes first, and it is always nice to hear how happy one of our customers is with their products and the service from our professional staff members.
Last week, we received a call from a customer who had recently dealt with one of our Wheelchair and Seating Specialist, Andy Coates. Mrs Kelp’s daughter, Ginnett, rang our head office and spoke to a member of our friendly sales team, and passed on a great message regarding the customer service she received from Andy, who visited her property on several occasions to help in finding her the perfect wheelchair for her needs.
Ginnett Kelp quoted “The service we received from Andy was exceptional and he really is an asset to your team! Me and my mum went out shopping for the first time in a long time thanks to Andy and her new wheelchair and we had a really good day.”
We are very happy that Mrs Kelp is happy with her wheelchair and wish her and her daughter many enjoyable day trips out in it.
For information on the wheelchairs we have available or to book a free wheelchair assessment, please call our sales team on 0114 229 33 74.
There is a real buzz going around Clark & Partners head office today after our new football team arrived into work this morning having won their first game! The nerves and uncertainty of playing together for the first time were settled with a convincing victory of 12 – 4 against Yorkshire Bluestones.
Our football team members, Lee Hilton, Jason Bowden, Dale Booth, Andy Coates, Luke Holmes, Carl Eaton and Gareth Eaton formed a group to join the Power League Business League, which takes place every Tuesday evening. The team is formed from staff members across different departments within Clark & Partners, and they now believe that this could be the start of something great after their amazing score last night!
We would like to congratulate the Clark & Partners team members on their first victory and hope there will be many more to come. We are so proud of the team that we will be getting them looking the part in their very own Clark & Partners kit, so no pressure boys!
We’ll make sure to post some images of the team looking the part soon and will update you on their progress over the season, so keep checking our page.
On Saturday 28th September, Trish Matthewman, our Care Trade Division Central Accounts Manager hosted a coffee morning to raise money for MacMillan Cancer Support.
The morning started at 10.30am, however, friends and colleagues Helen Heather and Maureen Brayshaw-Stevens arrived early with tasty treats and goodies to lend a hand preparing for the morning ahead.
Trish had sent out invitations to the family and friends, welcoming them over for cake, buns, biscuits and hot drinks. There were also fun activities and competitions throughout the morning that the guests could get involved in.
Trish said “The day was a huge success, everyone who came was very generous with their donations to such a good cause. In total, we raised over £140.00 for MacMillan Cancer Support. I would like to thank everyone for coming, especially Helen and Maureen for their help prior to the event and for providing so many buns, flap jack, cookies, cakes and more!”
Colleagues who couldn’t attend on the morning waited in the wings, hoping for some left over’s but no such luck… Trish’s family had kindly helped her polish off anything that was left.
Very Well Done Trish, Helen & Maureen!!!
Get the XTR Factor, with the new Modulite seating System by Invacare!
This fantastic new design from Invacare is a clever modular seating system, developed to combine a powerful driving performance with comfort. The high torque motors and unique suspension drive provides a smoother, more pleasant ride.
The Spectra XTR 2 has an easy to remove, cable free battery system, making this wheelchair extremely quick and simple to service. We have our own service department at Clark and Partners, so your wheelchair is in expert hands with us.
The Spectra XTR 2 comes in Black, Transparent Blue, Electric Red, Silver Metallic or Classic White.
For more information on the Spectra XTR 2, and any other products we sell, or to request a brochure, please call a member of our Sales Team on 0114 229 33 74.
On Sunday 14th September, Catherine Seaman, our Service Administrator, successfully completed a 5k obstacle course in an amazing time of just 1 hour and 8 minutes!
Cat plays a very important role at Clark & Partners, as Service Administrator, she provides a friendly service to all of our customers and helps them get their products serviced and repaired with ease.
The event was held in aid of raising both awareness and money for Cancer Research UK. Cat quotes, “There were 10 obstacle courses that we had to complete; we had to crawl through a mud tunnel, climb a large rope net, climb under a cargo net, tyre hop, barrel climb, and to finish, we had to climb up a giant slide. The finishing obstacle had a huge que as everyone was excitedly waiting to make the finish line. It took me three attempts to climb the slide, but when we did it, the whole crowd cheered. It felt amazing!”
Cat summed up her day as, “It was great fun! Everyone there did well and I will be doing it again next year!”
Well done to Cat and the girls involved in helping to raise awareness and money for such a good cause. We hope everyone else had just as much fun as Cat did on the day.
Christine, our Team Leader from our Orgreave showroom and Samantha, our Website Co-ordinator visited The Royal Victoria Hotel, Sheffield on Friday 16th August to take part in the Golden Years Road Show.
Both Christine and Samantha spent the day there, talking to customers and giving them helpful advice on how to make their daily living that bit easier. They both came back with positive feedback about the Road Show, and Samantha quotes, “It was lovely to meet so many people, the day was fun with many activities throughout the day.”
During the day, we advertised that we had a FREE lightweight wheelchair to give away, and we are pleased to announce that the competition is still running. To find out how to enter the competition to win a free wheelchair, please keep an eye on our page as we will announce more information later in the week.
Once again, a member of Clark and Partners has made us very proud. On Sunday 18th August, Christine Joel, Team Leader of our Orgreave Showroom got involved with a Charity Event and Fun Day in order to help raise money for Amy’s Retreat, which is a charity that raises money for children with cancer.
Christine and the group involved in her Local Sailing Club organised a Fun Day, based around a Cops and Robber theme, held at Rother Valley Park from 10.30am until 6.30pm. There were cake stalls, raffles, activities and games on and off the water, and much more! The group managed to raise an outstanding total of £700 for the charity, which has made a huge contribution towards sending the children for respite at Centre Parks.
Christine from our Orgreave Showroom quotes: “The day was very, and we managed to raise more than I had expected. Lots of people attended the day and kept donating throughout. The Charity, Amy’s Retreat are very appreciative of our efforts to raise the money too, but it’s nice just to know we are able to help give the children something.”
We also have a donation box in our Orgreave Showroom for Amy’s Retreat, so the donations and support for them will continue!