Prices and VAT / VAT relief

Both VAT inclusive and VAT exclusive prices are displayed and clearly indicated. Many items shown on our web site may be purchased with zero VAT if you complete the VAT relief form at check out. For further information please click on the link “are you exempt from paying VAT?”

We intend to maintain all prices up to date but we retain the right to amend prices or replace products where necessary.

Prices shown are always exclusive of postage/delivery and packing.

Postage/delivery and packaging

Our standard delivery charge is just £6.95. On just a few larger items delivery arrangements and costs will vary. For example on lift recline chairs or scooters. If you place your order on line our sales admin team will contact you to arrange the best delivery arrangement to suit you. If you are unsure please contact us on 0114 2293382 or email us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Cancellation rights

Under the Distance Selling Regulations (2000) you have the right to cancel your order within 7 days of delivery. We increase this to 15 days for your added peace of mind. You must inform us that you want to cancel in writing (email) and provide a proof of postage receipt showing you have returned the goods which should be undamaged, unused and in packaging to obtain a full refund. Goods are returned at your cost. Products we supplied as substitutes can be returned under the same terms but at our expense.

Faulty Goods

If a product you receive appears faulty you should contact our sales dept as soon as possible who will advise you how to proceed. We may offer repair or refund.

Nothing in these terms or conditions affects your statutory rights.